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Weathertech review: Poor fit passenger floor mat

1.3
Details
i own a 2014 ford focus. the passenger weather tech mat will not stay in place even with the tech grips, not cut correctly, no satisfaction from customer service even though they say they have a lifetime warranty, do not buy not worth the high price, junk
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Review
#1562213 Review #1562213 is a subjective opinion of poster.
Cons
  • Customer service response
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund

Weathertech review: Difficult to install, hard to clean

I purchased floor mats for my Toyota Highlander with captain seats in the 2nd row and 3rd row seating. The floor mat is one piece for the 2nd and 3rd row with an attached piece running between the 2nd and 3rd rows, which is great. It is very difficult to install because it's not flexible enough to fold to easy lay down and is cumbersome for one person to install. Also it doesn't seem to be doing that great of a job of keeping the carpets clean.
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Review
#1560939 Review #1560939 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat

Weathertech review: Lifetime warranty is a gimmick, no intention to honor

3.0
Details
Weathertech review - Lifetime warranty is a gimmick, no intention to honor
Ordered floor mats in 2010 from local Toyota dealer who is an authorized reseller. Noticed that driver's side floor mat wore down to holes. Called customer service number to inquire about warranty. They wouldn't even talk to me because I didn't buy from them but from their authorized dealer. I have the receipt but they don't care. The person was rude, no intention to help. If you keep your vechiles for a while don't count on their warranty, it's just a gimmick.
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Review
#1559584 Review #1559584 is a subjective opinion of poster.

Weathertech review: Horrible customer service

1.0
Details
I called when i only received a partial order. The person i spoke with was very rude with me when i inquired about the partial order. I understand that it can be on backorder, but she was downright horrible. When i expressed my disatisfaction with not being notified about partial shipment, she stated you can return it . Horrible ,rude, pathetic customer service. The product is good but i almost want to return it because of the customer service. I will think twice before i order again.
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Review
#1555374 Review #1555374 is a subjective opinion of poster.

Weathertech review: Mats in my infinity

1.0
Details
What a piece of *** product. And customer support is at its worst. Garbage.
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Review
#1552980 Review #1552980 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat

Weathertech review: Poor quality overpriced and pathetic customer service

1.2
Details
They sent me skimpy floor mats for my 2014 Mercedes CLA250. The floor mats were 4 inches too short where they goe under the brake pedal and three inches two short where they are supposed to go under the seat. Customer service could care less their attitude is that's the way they are designed by our engineers. If thier engineers are that bad fire them.
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Review
#1549571 Review #1549571 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Reason of review
Not as described/ advertised
1.7
Details
Washed mats five times today. Even used a sonic brush and dawn detergent. Then GUNK hand cleaner and sonic brush...nothing. They have only been in the vehicle about 4 or 5 months. They were really expensive and the shipping was ridiculous. This company is a never again!
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2 comments
Anonymous
#1731784

I have / had the exact same problem. I was pissed.

Then I tried different rubber care cleaning products, and found that after a wash, the KLIM Vinyl and Rubber Care works well. It's slippery on the mats, but they stay clean.

After the next wash, they come clean, and then, after the 3rd or 4th, you may to reapply. Worked for me, hope it works for you.

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Review
#1546537 Review #1546537 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Way they fit
Cons
  • Dirt will not come off
Reason of review
can't get clean
1.6
Details
I ordered mats based on their description which says they would provide carpet grommets if the one in your car was broken or non existent. That’s the only reason I ordered them. Well first they didn’t provide them in the box and when I called the “customer service “...
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Review
#1546367 Review #1546367 is a subjective opinion of poster.

Weathertech review: Cadillac SRX rear deflectors

1.9
Details
The rear deflectors do not stay put! The front are great but the rear ones (installed by my body shop because I was having some other work done at the time) keep slipping down and if I want to keep them I’ll have to keep the rear windows closed. Poor design or some kind of adhesive flex guessing but after reading online of the poor customer service I don’t think I’ll bother to complain ~ looks like I’ll only get annoyed by calling!
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Review
#1546183 Review #1546183 is a subjective opinion of poster.
Product
Weathertech Deflector

Weathertech review: Return Shipping

2.3
Details
Disabled Veteran, ordered floor mats for my chevy Cruze online. Got them as promised went to install and didn't fit. I called customer service, explained... they said you did t check limited when you ordered, its your fault. So I asked if they will send a return label. I was told that i have to pay for it myself. I went to ship back... Got charged $54 to send back.. I originally got charge $18 to have them shipped to me thur weathertech. Im so angry, i called back to completely cancel my order because of the amount i ended up paying for all the shipping when the order only was $109. The lady said she would have sent me a label and not charged me...WTF.. i didnt get her the first time..I WILL NEVER order anything from weathertech again!!
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Review
#1544877 Review #1544877 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat