Linda F Jfu
map-marker Cincinnati, Ohio

Do not waste your money

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Is not custom fitted held up by a bunch of Velcro straps you can get the same thing at Walmart cheaper
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Cons:
  • Non fitting rip off

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy

Paul C Ynn

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Verified Reviewer
| map-marker Prescott, Arizona

Not happy

Hello For the most part. I dont do reviews our complaints. But I have to write this review. I am so disappointed in the customer service from the agent on the phone. I called to ask for assistance on an order I was placing. I informed the lady that I received a discount coupon from a dealership when I purchased a new automobile. She informed me that it was a third-party authorized reseller of WeatherTech and that she couldnt honor any type of discount. I asked if she could assist me in retrieving some type of discount on my purchase that I would like to place online. She informed me that there was nothing she could do it was very rude and short with me. I informed her that I was going to purchase products from WeatherTech for my two automobiles along with my sons truck. It any type of how to retrieve that discount would be appreciated. Im not trying to be cheap it was just a nice gesture from the gentleman at the dealership that persuaded me to go to a great product like WeatherTech. She informed me that WeatherTech does not have any type of discounts that I would have to go back to the reseller. I informed her that it was out of state and it wasnt possible for me to retrieve that it Again very rude and dismissive and short with me. Stating there was nothing she could do and hung up the phone. I I am a Business owner myself I would never treat any customer that way. Thank you for your Interest in my feedback Paul Clayton claytonpaul808@***.com
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Pros:
  • Great product
  • Great quality product
Cons:
  • Customer support is non-existent
  • Ordering and information
  • Someone to fix my problem

Preferred solution: Will leave it up to WeatherTech

User's recommendation: Would not recommend the company to anyone

gerrald k

Poorly fitting vehicle mats

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Updated by user Dec 06, 2021

decently

Original review Dec 06, 2021
purchased them about 1 to 1/2 years ago they fit poorly especially on the drivers side the side on the drivers side fits way too high tough to put in.. For a company that stresses aciurgy this done poorly. My name is gerald Koblin 214 jewett rd upper nyack ny 10960 phone 845 548 ****
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Pros:
  • Product should be made according to their ads

Preferred solution: Deliver product or service ordered

Ken M Zmf

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Verified Reviewer

False advertising

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Purchased two sets of floor mats for my wifes car and my truck. Mats arrived rolled up in boxes. Placed them in the vehicles and could not get them to lay flat. Tried tape, placing them in hot water but nothing worked. Went back to previous mats and discarded weather tech for good. Other products may be OK but their flagship mats were a total failure.
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Loss:
$200
Pros:
  • Made in usa
Cons:
  • Poor quality

Preferred solution: Tell customer before purchase how to get mats to lay flat and not curl up along the edges of that is possible.

User's recommendation: Do not waste your hard earned money

GABRIEL P Rrb
map-marker Fredericksburg, Virginia

Improper fit

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I called 2 times before. First time was told to turn upside down Second time was told to turn the front mat upside down and add a weight. FRONT MAT PASSENGER SIDE I spent $360 dollars and I keep getting solutions with no result.
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Preferred solution: Replacement of passenger side mat.

Anonymous
map-marker Mount Prospect, Illinois

Very disappointment with the floor linens. please do not buy these linens. They keep giving me the run around about my money. My son brought these for my xmas gift.

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mY SON BROUGHT THESE FOR MY CHRIMTMAS GIFT. THE FLOOR LINENS DO NOT FIT CORRECYLT. I HATE THAT HE BROUGHT THESE LINENS. I SHOULD WENT TO THE FLEE MAKET AND COULD HAVE BROUGHT BETTER. PLEASE PLEASE DO NOT BUY
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User's recommendation: PLEASE DO NOT BUY

Donald B Cpf

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Verified Reviewer

Warpage & Improper fit large gaps ,front floor mats SRX Cadillac 2013

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Unresolved issues liners don't fit large gaps and warpage WeatherTech did not honor there 30 Days full money back policy.again did not honor 30-day full refund policy. I feel in the time frame to receive refund.

i sent the requested pictures many of them their response was the liners look in perfect condition . And here is some instructions.( how to repair warpage and large gaps with hair dryer and weights. at this point I felt belittled taking advantage of misled I was ripped off. and pissed off.

being retired Master mechanic and fabricator and a builder of hot rods big horsepower motors so I do have some knowledge. is this a joke I'm pertaining to the companys, professionalism and quality control !! The issue started after they got my money.

I kindly responded to the email let me throw this out there in this circumstance $100 an hour sounds reasonable. They never responded and I still have the issue I bought them for gravel on the carpet I have their liner in the car my Cadillac liner over there liner to try to hold it down and two other carpets laying sideways to try to push through gapped warped liner down when I take them out to kick them off gravel on the carpet under the liner .I put a total of 4,000 miles on this beautiful one owner SRX 2013 Cadillac a year so it's not like I do a lot of running

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Loss:
$125
Cons:
  • Terrible customer service
  • Debris collects under mats danger in out hand wash spills
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: misrepresentation of company policies and inferior product non-existent quality control customer service minus 10 don't flush money down the toilet warning they use the USA made in America slogan and I believe that's a disgrace

Donald L Wkw

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Verified Reviewer
| map-marker Fayetteville, North Carolina

I believe the public should be made aware of the facts, not propaganda.

In the winter of 2019, I purchased the full complement of Weathertech products; the floor mats and the mud flaps for my 2018 Ford Explorer. While the rear mats seem to fit to specs the front mats leave gaps between the mats and the floor, which causes me to still have to vacuum constantly. Further, the mud flaps are MUCH too small and basically useless other than "eye candy". Weathertech needs to go back to the drawing board.
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Pros:
  • Do keep some sand off floor
Cons:
  • Debris collects under mats danger in out hand wash spills
  • Despite their much-heralded so-called laser measuring

Preferred solution: Let the company propose a solution

User's recommendation: Insist that this company measure the specifications for your vehicle more accurately.

Jane K Aha

Missing one floor liner

I received floor liner for my Kia soul, but I only received the passenger side not the drivers. Help
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Loss:
$133

Preferred solution: Deliver product or service ordered

Jason F Kxw

Wrong product! Ruined my gift!’

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You sent me g35x parts and not g37x rain guards front and back. They dont fit. This was gonna be a gift! The part number I ordered didnt come and they dont fit. Ive used you for many other cars and this is the first time that it was mess up. Ruined the gift. Let me know what I have to do I just want the right ones to fit! 860-940-**** Jason Ferry
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Loss:
$125
Pros:
  • Ease of ordering
Cons:
  • Do not respond tp calls or emails

Preferred solution: Deliver product or service ordered

Don O Bsi

Did not stand behind warrenty

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Mats did not hold shape and folded over when called for warrenty they said I purchased From unauthorized dealer yet the dealer said they where a weather tech diamond dealer
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Preferred solution: Let the company propose a solution

User's recommendation: Buy another brand

Jim H Mcj

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Verified Reviewer

Horrible fit. The sides flip up and don’t lay flat. I have to be careful not to trip getting into my car

Tried to call customer service. The guy told me to get a hairdryer and flatten them out. Really? For the price they stink
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Loss:
$283
Cons:
  • No information
  • Quality control horrible and liners do not fit
  • Rear of mats curled

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy

Anonymous
map-marker Lancaster, Pennsylvania

Not pleased with fit

Chevy Equinox 2018 Given as a gift. The outer sides of the front weather tech covers don't fit properly. They gap out at the outer side, catching my foot and also catching dirt. I thought they would soften, and naturally flop in place, as they do in TV ads. They are perhaps too rigid.
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Robert B Xcy

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Verified Buyer
|

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Verified Reviewer

Window deflector just flew off my truck

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WeatherTech - Window deflector just flew off my truck
WeatherTech - Window deflector just flew off my truck - Image 2

I was travelling south on I-81 headed to Daytona, FL for Bike Week. I was doing about 80 mph and I decided to let the rear windows down to get some fresh air in the truck near southern Virginia.

I let both rear windows down at the same time (auto down) and about half way down, both rear deflectors came loose/free from the truck.

I called Weather Tech and reported the issue. I was asked to supply pictures of my truck. I couldn't stop and get the deflectors as they went flying and were than ran over my other vehicles. There were pieces everywhere!

Anyway, I couldn't get the pictures to upload from my phone and had to wait until I got home to use my laptop.

The representative I spoke to said that Weather Tech would replace them free of charge as a one time deal under warranty. Great company that stands by their product!!

This is the 4th vehicle I have had their products on and in. I love their products!!

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Loss:
$50

Preferred solution: Let the company propose a solution

Anonymous

Disappointed in a USA company

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If this company can only achieve two stars out of five that would be a huge red flag . This should speak for it's self . What more can I say.
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Preferred solution: Apology

User's recommendation: Use this company if want to wait 6 Months

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