Not resolved

I purchased tan contoured front floor mats for my jeep. They were tan as shown on the web site.

I also ordered a tan AVM cargo mat because the contoured cargo mat is very thin and includes a useless rear 3" high lip that is dysfunctional for loading the cargo area. The tan for the AVM is actually not tan but instead a dark brown.

I called customer service to get an explanation for the difference and was told "that just the way it is, do you want to return it?" Not considered a useful response at all. Maybe it is just a lot problem.

Product or Service Mentioned: Weathertech Auto Floor Mat.

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

Weathertech Pros: Tradition quality.

Weathertech Cons: New quality.

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