I've used Weathertech for a few years. I agree the floor protectors have changed over the years.
I lost the rear passenger window deflector. I thought I heard something at night driving and I noticed it was gone 2 days later.
I called the Weathertech #, the 800 # didn't put me through, and talked to a very nice young lady. Told her my tale of the lost deflector.
She said she knew of no issues with my car model. But she would send my out a new replacement set and a separate envelope with adhesive strips. Just in case I wanted to try some adhesive. This was on a Saturday late afternoon.
I've called many times with questions and have also ordered for my husbands truck for Christmas.
I think their customer service has been wonderful up to this point. I do recommend them.
I'll be updating this post if anything else happens.
Product or Service Mentioned: Weathertech Customer Care.
Reason of review: Good customer service.
Weathertech Pros: Customer service, Fast delivery.
Weathertech Cons: Thought the floor mats would clean better.