1 MacNeil Court, Bolingbrook, IL 60440, USA
Not resolved

Called customer service to alert that I did not receive my floor inserts for my Lincoln. Was basically accused of having signed for them and requesting a replacement.

Unbelieveable! FedEx delivered them today after obtaining them from down the street at another address. I called customer service to let them know of the situation and how I felt, and I received an apology from someone that wasn't involved in the initial conversation. I just wanted to let them know that I received them 2 days later than I should have.

The fitment of the inserts are not great for the front passenger side. I had to buy velcro to keep it from sliding around when someone gets in the passenger seat.

They should be manufactured with something to keep it from sliding. I will not buy these again.

Product or Service Mentioned: Weathertech Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $18.

Preferred solution: Let the company propose a solution.

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