Called customer service to alert that I did not receive my floor inserts for my Lincoln. Was basically accused of having signed for them and requesting a replacement.
Unbelieveable! FedEx delivered them today after obtaining them from down the street at another address. I called customer service to let them know of the situation and how I felt, and I received an apology from someone that wasn't involved in the initial conversation. I just wanted to let them know that I received them 2 days later than I should have.
The fitment of the inserts are not great for the front passenger side. I had to buy velcro to keep it from sliding around when someone gets in the passenger seat.
They should be manufactured with something to keep it from sliding. I will not buy these again.
Product or Service Mentioned: Weathertech Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $18.
Preferred solution: Let the company propose a solution.