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Called customer service to alert that I did not receive my floor inserts for my Lincoln.Was basically accused of having signed for them and requesting a replacement.

Unbelieveable! FedEx delivered them today after obtaining them from down the street at another address. I called customer service to let them know of the situation and how I felt, and I received an apology from someone that wasn't involved in the initial conversation. I just wanted to let them know that I received them 2 days later than I should have.

The fitment of the inserts are not great for the front passenger side. I had to buy velcro to keep it from sliding around when someone gets in the passenger seat.

They should be manufactured with something to keep it from sliding.I will not buy these again.

Review about: Weathertech Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $18.

Preferred solution: Let the company propose a solution.

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