I ordered car mats for a gift and when received realized I ordered the wrong color. I sent them back and asked for the correct color.
I received emails advising me that the correct color mats were being shipped as they had received the mats. Then I received another email with tracking info and when I checked on the shipment, Weathertech had notified UPS to return the order to them. When i questioned this, I was notified that since I had installed the mats I could not return them and I would have to pay for them and all the shipping costs. Big problem--they were never installed and still in original packaging.
Their 100 % guarantee, from my perspective, is a total scam!
I was willing to pay the shipping costs due to my original error. Weathertech products are off my list.
Product or Service Mentioned: Weathertech Auto Floor Mat.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $50.
Preferred solution: Full refund.
Weathertech Cons: Issue with customer service.