2.6
Details
Called customer service to return product They gave me a RA number and address to send it back However the cost of shipping it back was to be paid by myself and they would credit me for my purchase when it arrived to them Shipping costs were between $77 to $135 from...
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Review
#1193929 Review #1193929 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Product
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
2.5
Details
I ordered the front floor liners for my 2017 Equinox. They fit perfect, look good and are great for keeping everyday dirt and grime off of the carpeting, but offer very poor protection from snow and water. There are very low cutouts on the sides of the liners alongside...
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Review
#1157587 Review #1157587 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Reason of review
Bad quality
1.0
Details
So often we review only the bad. Well here is the good. Went on a golfing trip to California San Francisco to Pebble Beach with another couple. I knew I could not get 4 sets of golf clubs and luggage into a large SUV. I bought the weathertech cargo carrier and put in...
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Review
#1116045 Review #1116045 is a subjective opinion of poster.
Product
Weathertech Cargo Carrier
Pros
  • Ease of install
  • Cargo carrier
Reason of review
Good customer service

Factory Install | Weathertech review from Bolingbrook, Illinois

3.5
Details
I just bought a complete set (Front, Back. And cargo). I paid to have them install. I know it's easy, but I have 2 bad knees. The kid came out while talking to another coworker and on his cell phone he threw them in. I had to adjust and flatten.
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Review
#1177398 Review #1177398 is a subjective opinion of poster.
Service
Weathertech Auto Floor Mat Installation
Reason of review
Poor customer service

Rear window visor had bad fit and fell out ,lost on road | Weathertech review from Bolingbrook, Illinois

Glue didn't hold visor fell out somewhere on the highway!
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Review
#1190356 Review #1190356 is a subjective opinion of poster.
Reason of review
Bad quality
3.8
Details
The website shows a very light grey color floorliner for my honda cr-z that matches the color of the interior trim. Mats color is not as pictured...much darker and makes my seats look dingy. COST ME $48 DOLLARS TO RETURN SHIP! I was going to buy black ones to replace...
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1 comment
Emmi
#1249860

Weather tech contacted me and offered to refund my shipping charges if I order another set. Seems like a reasonable offer.

I appreciated their quick response. It must be difficult to match colors in brochures on line and I can empathize with them.

Resolved
Review
#965692 Review #965692 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Cons
  • Color not match photos
  • 48 dollar return
Reason of review
Pricing issue
Loss
$50
Preferred solution
Let the company propose a solution
1.8
Details

Update by user Dec 31, 2016

The floor liners were hard plastic, ugly, and looked cheap.

There is a 15% restock fee, which is outrageous!!!

Original review posted by user Dec 30, 2016

Bought my son front and rear floor liners for his Chrysler 300 for Christmas. The clips on his floorboard have to go through the holes in the liners to lay...
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1 comment
Korri
#1278657

My issue was resolved.

WeatherTech did not charge me the 15% restock fee.

I have no idea why. Maybe because it was my first order? As well, they sent me a pre-paid FedEX return shipping label, which they did say was a first-time order courtesy and would not happen in the future.

So, I was only out the original shipping fee. Lesson learned.

Review
#982714 Review #982714 is a subjective opinion of poster.
Product
Weathertech 444251-443792 Auto Floor Mat
Cons
  • Floor liners
Reason of review
Return, Exchange or Cancellation Policy
Loss
$61
Preferred solution
The 15% restock fee is outrageous. There are a ton of Chrysler 300s out there and they will re-sell the ones I return.
Tags
  • Floormat
  • Car Floor Liners
  • Chrysler 300 Floor Liners
  • Car Liners
4.2
Details
After spending upwards of $600.00 on several sets for mutiple vehicles I finally ran into a problem. The product offered is second to none but the customer service and polices after the investment leave a lot to be desired. Long story short someone decided they needed...
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Review
#976067 Review #976067 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Pruduct
Cons
  • Customer service
Reason of review
Poor customer service
Called customer service to alert that I did not receive my floor inserts for my Lincoln. Was basically accused of having signed for them and requesting a replacement. Unbelieveable! FedEx delivered them today after obtaining them from down the street at another...
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Review
#1032968 Review #1032968 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Reason of review
Poor customer service
Loss
$18
Preferred solution
Let the company propose a solution
3.2
Details
I had used Weather Tech mats for my vehicles for years but the sets that I have purchased in the last five years are clear proof that the quality has plummeted. I purchased a laser cut set for my 2010 Dodge Journey but after one winter's use, they began to buckle...
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Review
#949222 Review #949222 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Fast delivery
Cons
  • Product
  • Does not fit
Reason of review
Bad quality
Loss
$209
Preferred solution
Let the company propose a solution