5.0
Details
I placed an order for two products; weather floor liners and a cleaning product as part of one order. Surprise, the order confirmation had a single line item for shipping and handling which I thought was high. The floor liners were delivered without the cleaning...
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2 comments
Javin
#1792171

Ordered WeatherTech cargo liner for 2019 Honda CRV on Dec. 3rd.

The order was damaged in shipment and I never received. The order was sent back to shipper and received 12/16. I called and asked for cost to credited back to account that day. The representative stated 2 to 3 days.

I am still waiting after 5 days. The customer service seems not to concerned with customer satisfaction.

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Review
#1400579 Review #1400579 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Pros
  • Disappointing with regards to shipping policy
Cons
  • Disappointing with regards to shipping policy
Reason of review
Hidden shipping costs
Loss
$8
Preferred solution
I was able to get a representative to refund the second delivery charge.
Called customer service to alert that I did not receive my floor inserts for my Lincoln.Was basically accused of having signed for them and requesting a replacement. Unbelieveable! FedEx delivered them today after obtaining them from down the street at another address....
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Review
#1032968 Review #1032968 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Reason of review
Poor customer service
Loss
$18
Preferred solution
Let the company propose a solution

Contact Weathertech Customer Service

Website:
www.weathertech.com
Mailing Address:
1 MacNeil Ct
Bolingbrook, Illinois 60440
United States
Phone:
(800) 441-6287
All Weathertech Contacts

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