Weathertech Reviews and Complaints
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6
ISSUES RESOLVED
444
TOTAL REVIEWS
$28K
CLAIMED LOSSES
$223
AVG LOSS
81.5K
PAGE VIEWS
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Cons
- Customer service
- Will never purchase your products again
- Poor customer service
Pros
- Ease of install
- Good product
- Overall craftsmanship
Update by user May 29, 2019
05/04/2019 WeatherTech refunding ONLY $216.45 NOT the entire costs of initial purchase and 2 returns. DO NOT EVER PURCHASE FROM THIS COMPANY - you WILL regret it.
Original review posted by user Apr 29, 2019
My 2018 Dodge Durango has tabs placed on the floor by the manufacturer for the two front seat mats. The...
3 comments
That is exactly how they fit my 2012 Cadillac SRX. Not at all the laser fit that they promise on the commercials. At least they are consistent.
View more comments
Review
Cons
- Floor mats set are not made for my car
- 2 front floor mats do not fit my car
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Full refund
Very dissapointed | Weathertech review
I ordered laser mats for my vehicle and the back ones dont fit. Ive tried to call several times and cant get through to anyone. There are always 50+ callers ahead of me??? So I emailed with no response either. I just want to know if I can cut them. Its ridiculous that you cant get in touch with them. Never dealt with an organization like this before.
Review
Pros
- Products
Cons
- No communication
- Customer service
- No information
Reason of review
Poor customer service
Preferred solution
Someone to contact me so I know what to do.
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO They will not respond. Ordered phone holder 45 days ago. Nothing. | Weathertech review
I ordered phone holder December 1, 2019. It is now January 19,, 2020, and nothing. Track my order keeps saying "In Progress." Call and there are 250 callers ahead of me. They never get to me. When I get to like 150 or so, I get disconnected. I have emailed them. Nothing.
1 comment
Review
Service
Weathertech Shipping Service
Cons
- Never got product extremely poor customer service
Reason of review
Order processing issue
Loss
$60
Preferred solution
Deliver product or service ordered
Do not buy | Weathertech review from Pittsburgh, Pennsylvania
Disappointed in the quality of the product for the price paid. I think commercials for this company are very misleading based on the quality of the product. Purchased a cargo mat for our new Nissan Armada. The mat was almost $200 and it feels and looks like a piece of plastic. I bought front floor mats from the dealer for half this price, and they are a nice thick rubber. Will not purchase from this company again.
1 comment
Review
Product
Weathertech Floor Liner
Reason of review
Not as described/ advertised
Preferred solution
I will keep the mat but will not purchase again
Window shades | Weathertech review
We bought a 2019 Ford Ranger sport in December. We ordered the in channel vent shades installed them exactly the way the directions said. (My husband is a huge stickler almost OCD) . The truck was not driven for 4 days. Day 5 our drivers side window was cracked. Weather tech refuses to acknowledge it.
1 comment
Review
Reason of review
Damaged or defective
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLike the Van products...BUT... | Weathertech review
...We own a 2017 Chrsyler Pacifica... and have the front mats, middle row/back row mat combination, and the cargo mat... ...the middle row mat on the right sliding door side is curling up about 1"and will not lay down...and, yet the left sliding door side mat lays nice and flat... ...all other mats fit and work as they were designed... ...our van is only used by us, the owners...we take good care of it... ...how do we fix this problem? It is some what of a safety problem getting in and out of the van...we are "senior" citizens for your information...
1 comment
Review
Pros
- Mats serve a great purpose
Reason of review
Damaged or defective
Preferred solution
Lifetime warrenty replacement
Don't think I would do this again. | Weathertech review
Bought a set of window deflectors. After I finished installing the front set and starting the rear, noticed noise from the front windows. When I rolled down the drivers side, the noise stopped. After that the window would not close. Same on passengers side. When I removed the deflectors they were cracked at the front. Windows could then move up and down. Noticed that they were not made in the USA. They did look very nice for a few minutes.
2 comments
Review
Product
Weathertech Car Deflector
Reason of review
Quality
Loss
$130
Preferred solution
Let the company propose a solution
Tags
Watch out for poor customer support | Weathertech review
They split shipped my order without notice to me. I called Customer Support - 57 calls ahead of me at 7:30 am. Held for 45 minutes and then they hung up on me. The 2nd part of the order was missing parts. After calling customer support again, this time 152 calls ahead of me at 9 am. I sent 3 emails to Customer Support to get them to complete the order - 3 days before I got a response with no conformation of when the missing parts would be shipped. Had to send a 4th email to get a confirmation. The floor mats fit reasonably well, but thin material - not what is expected for their high prices. Be careful, look at competitive options!!
1 comment
Review
Service
Weathertech Customer Care
Pros
- Good website
- Well advertised
Cons
- Long on-hold times for customer support
- Poor customer service
- Incomplete deliveries
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Do not buy from this company | Weathertech review
I ordered a set of truck mats. When they came they were missing 2 carpet grippers. I have called the customer service line 7 times and have been over a 100+ calls ahead of me. Each time I held for over a hour and never got thru. Poor customer service. I paid over 200.00 for floor mats with missing parts and am stuck
1 comment
Review
Product
Weathertech Auto Floor Mat
Pros
- Good product
- Good products
Cons
- No customer service
Reason of review
Damaged or defective
Preferred solution
Send my carpet grippers
Tags
Warranty | Weathertech review
They put me on hold and said there were 96 customers ahead of me! I don't have time to sit on the phone for 5 hours waiting to be answered!
1 comment
Review
Product
Weathertech Floor Liner
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere must be a way a class action law suit can be filed against Weather Tech . I have given up on getting any satisfaction or refund. Right now i would just like to put them out of business, | Weathertech review
After a week i did finally get through after waiting more than an hour that day. I was told they would send me a label so i could Fedex back, No label yet and doubt it will ever come.
1 comment
Review
Service
Weathertech Customer Care
Reason of review
Poor customer service
Loss
$52
Preferred solution
Full refund
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Hello, My name is Del Hollingsworth and I am the Customer Relations Manager here at WeatherTech. I see your photo and would like to get you a warranty replacement sent out ASAP.
Can you email me your order information at del@weathertech.com so I can have a rep get you taken care of? I look forward to hearing from you.