1.0
Details
Front floor mats received did not fit my 2019 Dodge Durango - Weathertech review
Front floor mats received did not fit my 2019 Dodge Durango - Weathertech review
Front floor mats received did not fit my 2019 Dodge Durango - Weathertech review
Front floor mats received did not fit my 2019 Dodge Durango - Weathertech review
Front floor mats received did not fit my 2019 Dodge Durango - Weathertech review
Front floor mats received did not fit my 2019 Dodge Durango - Weathertech review
Front floor mats received did not fit my 2019 Dodge Durango - Weathertech review
Front floor mats received did not fit my 2019 Dodge Durango - Weathertech review
Front floor mats received did not fit my 2019 Dodge Durango - Weathertech review

Update by user May 29, 2019

05/04/2019 WeatherTech refunding ONLY $216.45 NOT the entire costs of initial purchase and 2 returns. DO NOT EVER PURCHASE FROM THIS COMPANY - you WILL regret it.

Original review posted by user Apr 29, 2019

My 2018 Dodge Durango has tabs placed on the floor by the manufacturer for the two front seat mats. The...
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3 comments
Michelle R
#1787236

That is exactly how they fit my 2012 Cadillac SRX. Not at all the laser fit that they promise on the commercials. At least they are consistent.

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Review
#1524089 Review #1524089 is a subjective opinion of poster.
Cons
  • Floor mats set are not made for my car
  • 2 front floor mats do not fit my car
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Jan 15

After making this review, reporting to the BBB, filing a charge back on the credit card used, and calling several more times we finally received a return authorization and FedEx labels. Still not happy and will never do business with them again.

Original review posted by user Jan 13

Been trying to return...
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1 comment
Anonymous
#1807214

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Resolved
Review
#1759839 Review #1759839 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buy rugid ridge | Weathertech review

1.0
Details
Ordered floor mats for Christmas . Never delivered. Trying to call always 200 callers ahead of you. Seems this is a common problem
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1 comment
Anonymous
#1807535

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1748382 Review #1748382 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Like the Van products...BUT... | Weathertech review

4.0
Details
Like the Van products...BUT... - Weathertech review
...We own a 2017 Chrsyler Pacifica... and have the front mats, middle row/back row mat combination, and the cargo mat... ...the middle row mat on the right sliding door side is curling up about 1"and will not lay down...and, yet the left sliding door side mat lays nice and flat... ...all other mats fit and work as they were designed... ...our van is only used by us, the owners...we take good care of it... ...how do we fix this problem? It is some what of a safety problem getting in and out of the van...we are "senior" citizens for your information...
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1 comment
Anonymous
#1809209

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager here at WeatherTech. I see your photo and would like to get you a warranty replacement sent out ASAP.

Can you email me your information at del@weathertech.com so I can have a rep get you taken care of? I look forward to hearing from you.

Review
#1763581 Review #1763581 is a subjective opinion of poster.
Pros
  • Mats serve a great purpose
Reason of review
Damaged or defective
Preferred solution
Lifetime warrenty replacement

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I purchased floor mats. I ordered the wrong one for the front driver's side. I followed the return guidelines and tried to call them every day since Christmas. I tried several times a day to reach them. I was advised that my call was either 211 or 213 in line for...
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1 comment
Anonymous
#1807488

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1750168 Review #1750168 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Cons
  • No return policy - extremely poor customer service
  • Poor order managemnt
Reason of review
Return, Exchange or Cancellation Policy
Loss
$240
Preferred solution
Provide return information so that I can return/exchange item before the return time expires.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not buy | Weathertech review

1.2
Details
This is hands down the worst customer service company I have ever dealt with I ordered a set of floormats for 2019 Jeep I was sent two right fronts with no left front. I have tried to get a hold of their service department for a week and cannot get through and now they say to try again some other time
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1 comment
Anonymous
#1807534

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1749133 Review #1749133 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Ease of ordering
Cons
  • No response from customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Deliver product or service ordered
2.7
Details
Be aware of horrible smell - Weathertech review
I just received my Weathertech mats today. I ordered 2 sets, one for my Mini Cooper and one for my new Telluride. (see info below) We opened the boxes in the office and immediately the office was overwhelmed with a terrible chemical smell, so bad that we had to put the...
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1 comment
Anonymous
#1807503

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com with your order # so that I can ensure a representative is able to assist you expeditiously? Our items don't smell, so I would have to think there was some sort of intrusion, but we definitely want to help.

You are important to us. Thank you,

Review
#1749149 Review #1749149 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund

Resolved: Don't bother ordering due to the issues if you need to return the product | Weathertech review

1.0
Details

Update by user Jan 13

after calling a 3rd time I waited on line with the customer service rep until the email actually arrived in my inbox. The fed ex email had the return auth shipping label. Weather Tech make sure your customer reps are actually following up with their statements

Original review posted by user Jan 13

Must Call customer service line AKA "136 customers ahead of you please wait" phone line to get a Return Authorization number from Fed Ex. Empty promises, email never comes can't get credit without it. Lots of other disgusted customers facing the same issue. Better Business Bureau should be made aware of this
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Resolved
Review
#1759931 Review #1759931 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Good products
Cons
  • Poor customer service
  • Returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$186
Preferred solution
Full refund
1.0
Details
THEY ARE THE WORST! I ordered a phone cup over a month ago. Here we are 3 days from Christmas and its still not here. Tracking number says it never shipped!!! I called customer service but it states 220 people are in front of me which is total *** They finally answered...
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3 comments
Anonymous
#1807321

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so we can be sure you are taken care of?

You are important to us. Thank you,

View more comments
Review
#1739677 Review #1739677 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Weathertech Customer Service

Website:
Mailing Address:
1 MacNeil Ct
Bolingbrook, Illinois 60440
United States
Phone:
(800) 441-6287
All Weathertech Contacts

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product not as advertised. Customer service is non existent | Weathertech review

2.6
Details
Ordered a back seat cover for pets and a rear cargo cover for a 2007 BMW wagon. Colors don't match, the rear cargo cover is not even close. Trying to contact customer service 11 calls total, the longest call waiting was 46 minutes and I never got closer than 187 in the Q! Never had any problems with their products before, Maybe too much success taking its toll.
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1 comment
Anonymous
#1807307

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1751948 Review #1751948 is a subjective opinion of poster.
Pros
  • Good product
Cons
  • No response from customer service
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Lines Are Always Busy