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3.8
Details
Weathertech review - Totally Disappointed at Customer Service
Weathertech review - Totally Disappointed at Customer Service

Update by user Jun 17, 2018

After two attempts at a response. I did get a repy from a very nice person, who went above and beyond my request to send a new window vent at my expense, and sent me a whole new set at no charge.

Original review posted by user May 23, 2018

I have been a repeat customer of floor mats, window deflectors, and...
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2 comments
Anonymous
#1490616

Have you considered submitting another e-mail or better yet calling their 800 number? You are more likely to get a solution to your problem doing that than posting a complaint on a web site not related to the company.

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Resolved
Review
#1262797 Review #1262797 is a subjective opinion of poster.
Product
Weathertech Window Deflector
Pros
  • Overall craftsmanship
Cons
  • No response from customer service
Reason of review
Poor customer service
Loss
$59
Preferred solution
Let the company propose a solution
3.8
Details
The website shows a very light grey color floorliner for my honda cr-z that matches the color of the interior trim. Mats color is not as pictured...much darker and makes my seats look dingy. COST ME $48 DOLLARS TO RETURN SHIP! I was going to buy black ones to replace...
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1 comment
Emmi
#1249860

Weather tech contacted me and offered to refund my shipping charges if I order another set. Seems like a reasonable offer.

I appreciated their quick response. It must be difficult to match colors in brochures on line and I can empathize with them.

Resolved
Review
#965692 Review #965692 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Cons
  • Color not match photos
  • 48 dollar return
Reason of review
Pricing issue
Loss
$50
Preferred solution
Let the company propose a solution

Contact Weathertech Customer Service

Website:
Mailing Address:
1 MacNeil Ct
Bolingbrook, Illinois 60440
United States
Phone:
(800) 441-6287
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