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Verified Reviewer

NO They will not respond. Ordered phone holder 45 days ago. Nothing. | Weathertech review

1.0
Details
I ordered phone holder December 1, 2019. It is now January 19,, 2020, and nothing. Track my order keeps saying "In Progress." Call and there are 250 callers ahead of me. They never get to me. When I get to like 150 or so, I get disconnected. I have emailed them. Nothing.
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1 comment
Anonymous
#1812028

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager here at WeatherTech. I see your photo and would like to get you a warranty replacement sent out ASAP.

Can you email me your order information at del@weathertech.com so I can have a rep get you taken care of? I look forward to hearing from you.

Review
#1765928 Review #1765928 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Cons
  • Never got product extremely poor customer service
Reason of review
Order processing issue
Loss
$60
Preferred solution
Deliver product or service ordered

Do not buy | Weathertech review from Pittsburgh, Pennsylvania

1.4
Details
Disappointed in the quality of the product for the price paid. I think commercials for this company are very misleading based on the quality of the product. Purchased a cargo mat for our new Nissan Armada. The mat was almost $200 and it feels and looks like a piece of plastic. I bought front floor mats from the dealer for half this price, and they are a nice thick rubber. Will not purchase from this company again.
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1 comment
Anonymous
#1812033

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. I am sorry to hear the cargo liner material did not meet your expectations.

Please know it is backed by a limited lifetime warranty against manufacturers defects and workmanship. So if you do have any concerns with it, please let us know so we can take care of you.

You are important to us. I can be reached at del@weathertech.com Kindest regards, Del

Review
#1765539 Review #1765539 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Reason of review
Not as described/ advertised
Preferred solution
I will keep the mat but will not purchase again

Don't think I would do this again. | Weathertech review

1.0
Details
Bought a set of window deflectors. After I finished installing the front set and starting the rear, noticed noise from the front windows. When I rolled down the drivers side, the noise stopped. After that the window would not close. Same on passengers side. When I removed the deflectors they were cracked at the front. Windows could then move up and down. Noticed that they were not made in the USA. They did look very nice for a few minutes.
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2 comments
Anonymous
#1808771

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com with your order # so that I can ensure a representative is able to assist you expeditiously? Thank you

Anonymous
#1808588

Nothing is made in the USA and being American made definitely does not mean it will be better. America kind of sucks. Unnecessary comment to add in.

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Review
#1762799 Review #1762799 is a subjective opinion of poster.
Product
Weathertech Car Deflector
Reason of review
Quality
Loss
$130
Preferred solution
Let the company propose a solution
Tags
  • Weather Tecl Wind Deflector

Watch out for poor customer support | Weathertech review

1.3
Details
They split shipped my order without notice to me. I called Customer Support - 57 calls ahead of me at 7:30 am. Held for 45 minutes and then they hung up on me. The 2nd part of the order was missing parts. After calling customer support again, this time 152 calls ahead of me at 9 am. I sent 3 emails to Customer Support to get them to complete the order - 3 days before I got a response with no conformation of when the missing parts would be shipped. Had to send a 4th email to get a confirmation. The floor mats fit reasonably well, but thin material - not what is expected for their high prices. Be careful, look at competitive options!!
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1 comment
Anonymous
#1808782

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction. Can you kindly email me at del@weathertech.com with your order # so that I can ensure we have resolved your concerns?

Review
#1762484 Review #1762484 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Good website
  • Well advertised
Cons
  • Long on-hold times for customer support
  • Poor customer service
  • Incomplete deliveries
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

There must be a way a class action law suit can be filed against Weather Tech . I have given up on getting any satisfaction or refund. Right now i would just like to put them out of business, | Weathertech review

1.0
Details
After a week i did finally get through after waiting more than an hour that day. I was told they would send me a label so i could Fedex back, No label yet and doubt it will ever come.
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1 comment
Anonymous
#1807200

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com with your order #? I will make sure you get refunded asap.

I look forward to hearing from you. Thank you

Review
#1760331 Review #1760331 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Poor customer service
Loss
$52
Preferred solution
Full refund

Resolved: Don't bother ordering due to the issues if you need to return the product | Weathertech review

1.0
Details

Update by user Jan 13

after calling a 3rd time I waited on line with the customer service rep until the email actually arrived in my inbox. The fed ex email had the return auth shipping label. Weather Tech make sure your customer reps are actually following up with their statements

Original review posted by user Jan 13

Must Call customer service line AKA "136 customers ahead of you please wait" phone line to get a Return Authorization number from Fed Ex. Empty promises, email never comes can't get credit without it. Lots of other disgusted customers facing the same issue. Better Business Bureau should be made aware of this
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Resolved
Review
#1759931 Review #1759931 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Good products
Cons
  • Poor customer service
  • Returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$186
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Jan 15

After making this review, reporting to the BBB, filing a charge back on the credit card used, and calling several more times we finally received a return authorization and FedEx labels. Still not happy and will never do business with them again.

Original review posted by user Jan 13

Been trying to return...
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1 comment
Anonymous
#1807214

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Resolved
Review
#1759839 Review #1759839 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

WORST Customer service ever .....stay away!!! | Weathertech review

1.3
Details
Ordered grey liners for my husband for Christmas only to find out he wanted the black ones. December 28th I went online and the refund/exchange disclaimer states that you have to contact them via an authorization form found at their website and I have 30 days for the refund..... So I submitted one.... After I submitted it, I received an email back stating someone will reach out to me with an the authorization number. 1/2/2019 I had no response, so I called them and I had 267 calls ahead of me...of course I don't have 3 hours to wait on hold. 1/12/2019 still no response, so I called again and I had 121 calls ahead of me. REALLY??? I plan on returning them at this point, if I can ever get someone to call me back. I have never experience such poor customer service in my live.
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1 comment
Anonymous
#1807215

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1759742 Review #1759742 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
1.0
Details
Product arrived broken for a Christmas gift and I have been trying to get through to Customer service every day since. It is now 10Jan20 and everyday I call there are over 100 calls ahead of me. I sent two emails and haven't received any response. I do not have my...
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1 comment
Anonymous
#1807244

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1757169 Review #1757169 is a subjective opinion of poster.

Contact Weathertech Customer Service

Website:
Mailing Address:
1 MacNeil Ct
Bolingbrook, Illinois 60440
United States
Phone:
(800) 441-6287
All Weathertech Contacts

Weathertech Products and Services Reviews

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Latest Question

Weathertech Questions
1.0
Details
The return policy is cost prohibitive. If you order wrong product or want to return it will cost almost as much as the product. My opinion is not worth the risk.
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1 comment
Anonymous
#1807247

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1757009 Review #1757009 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Return