Weathertech Reviews and Complaints
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6
ISSUES RESOLVED
444
TOTAL REVIEWS
$28K
CLAIMED LOSSES
$223
AVG LOSS
81.5K
PAGE VIEWS
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Cons
- Customer service
- Will never purchase your products again
- Poor customer service
Pros
- Ease of install
- Good product
- Overall craftsmanship
43 of 444 reviews with 3-star rating.
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They hold water and don’t dry out! Hard to clean | Weathertech review
I never realized I would have this problem. They fit perfectly no doubt, but the drawback is your floor mats full of water until you manually dry them with a bath towel! They are very hard to clean too. Dirt like clay stains them. Ive tried everything but they just dont look new again.
1 comment
Review
Pros
- Fit very well
Cons
- Price
- Stay wet and are hard to clean
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust hope you do not have to contact customer service | Weathertech review
Great products, but their customer service is deplorable. I called them to change the shipping address for an order I placed 20 minutes prior. I was informed there were 250+ people in front of me, but I decided to hold. 27 minutes later I was disconnected. So, I called again, and was 262nd in line. Again, I chose to hold and 39 minutes later I was again disconnected. I did send an e-mail while holding the first time, but the last e-mail I sent to them was answered 7 days later. Customer
1 comment
Review
Pros
- Great products
Cons
- Worst customer service ever experienced
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct not as advertised. Customer service is non existent | Weathertech review
Ordered a back seat cover for pets and a rear cargo cover for a 2007 BMW wagon. Colors don't match, the rear cargo cover is not even close. Trying to contact customer service 11 calls total, the longest call waiting was 46 minutes and I never got closer than 187 in the Q! Never had any problems with their products before, Maybe too much success taking its toll.
1 comment
Review
Pros
- Good product
Cons
- No response from customer service
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Let the company propose a solution
Tags
To Whom It May Concern, Last week before Christmas my wife were out running errands and it got real warm so I decided to open the back windows. As soon as my left rear window opened my wife and I hear a loud pop/crack kind of sound. I looked in my outside mirror and...
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1 comment
Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.
Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?
You are important to us. Thank you,
Review
Product
Weathertech Window Deflector
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
I just received my Weathertech mats today. I ordered 2 sets, one for my Mini Cooper and one for my new Telluride. (see info below) We opened the boxes in the office and immediately the office was overwhelmed with a terrible chemical smell, so bad that we had to put the...
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1 comment
Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.
Can you kindly email me at del@weathertech.com with your order # so that I can ensure a representative is able to assist you expeditiously? Our items don't smell, so I would have to think there was some sort of intrusion, but we definitely want to help.
You are important to us. Thank you,
Review
Product
Weathertech Auto Floor Mat
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeat covers | Weathertech review
we received our weather tech seat covers and find that they don't fit as they are shown in their advertisements. After installing them I found that they fit like small child wearing his fathers suit jacket. I will buy for some other source next time.
Review
Product
Weathertech Car Seat Cover
Reason of review
Bad quality
Loss
$258
Preferred solution
Let the company propose a solution
Tags
Sunshade | Weathertech review
i bought a sunshade for my 2015 ford 150 back in 2015 . I had a local truck accessory place order it for me. Now 4 years later the black side is cracking and peeling in a small spot and light comes through. I emailed Weathertech about this and they made no comment on the issue but just said take it back to where i bought it. I dont want to do that, the place where i got it ordered it in for me and its not a normal product they keep or order so i want to return to the company that makes it
Review
Product
Weathertech Car Sun Shade
Pros
- Fit as advertised
Cons
- Quality was lacking
Reason of review
Poor customer service
Preferred solution
replacement
2015 Lexus 350 RX Vent Shade?? | Weathertech review from Cumming, Georgia
Ordered 4 vent shades for my Lexus - my son an engineer ordered and installed them carefully checking instructions, when the first window vent was installed and I closed the window the corner broke off the vent, I asked for all my money returned and DID NOT GET THE SHIPPING OR TAXES RETURNED, the vents were defective and I didn't want more, after phone calls/emails they refused to give back $16.05. How are they keeping tax on a returned item, all other returns return tax, I sent a photo of the edge broken off the vent!!!??? After talking to 2 other people with this same model of Lexus they said they had the same experience, bad design on their molding process and customers shouldn't pay for it!!!!!!!!!!!!!!I would like the corrected vents if they are ever made!!!!!!!!!
1 comment
Review
Product
Weathertech Window Deflector
I ordered floor liners and a cargo liner for a 2018 Nissan Rogue. The front passenger liners fit good and I am happy with that. However, the cargo liner didn't even come close. I and my friend both confirmed that they very obviously did not fit. When I called cust.svc....
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Review
Reason of review
Poor customer service
Lifetime warranty is a gimmick, no intention to honor | Weathertech review
Ordered floor mats in 2010 from local Toyota dealer who is an authorized reseller. Noticed that driver's side floor mat wore down to holes. Called customer service number to inquire about warranty. They wouldn't even talk to me because I didn't buy from them but from their authorized dealer. I have the receipt but they don't care. The person was rude, no intention to help. If you keep your vechiles for a while don't count on their warranty, it's just a gimmick.
Review
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Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.
Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?
You are important to us. Thank you,