WeatherTech
Reviews and Complaints
Steve m.
F150 **** Ford
Resolved: Totally Disappointed at Customer Service
After two attempts at a response. I did get a repy from a very nice person, who went above and beyond my request to send a new window vent at my expense, and sent me a whole new set at no charge.
Recently I contacted customer service about a window deflector received fractured. I have never received a response. I also think it is unreasonable that ALL products must be returned in original packaging. In my case the original packaging was not suitable for reusing.
It is not apparent that you have to use original packaging for return until you have cut open the package to inspect the product. So basically I am out of luck. Only one deflector was damagd. The other was useable.
In fact my online query to customer service stated this, and my request was how to purchase just one deflector. I should not have to pay the full price for a completely new set.
- Overall craftsmanship
- No response from customer service
Preferred solution: Let the company propose a solution
Floorliner performance
No customer satisfaction
Volvo XC 60 Liners leak
- Good reputation
- Customer service seemed concerned
- Defective floor liner
Preferred solution: Let the company propose a solution
Weathertech - Not what I expected
Preferred solution: Let the company propose a solution
Weathertech Mats
I purchased front floor mats from the "Weathertech" website for both my wife's 2010 GMC Acadia and later front floor mats for my 2012 GMC Sierra 1500 Pickup. In both cases they turned out to be a piece of ugly ill fitted mats and waste of money.
After several cleanings the weathertech label came off. The mats for both vehicles never fit properly in either vehicle, they would never lay flat (supposed to be laser fitted , what a joke).
I later bought Huskey brand floor mats for both vehicles and they fit perfect and are easier to keep clean! I would recommend Huskey brand any day!
Preferred solution: Let the company propose a solution
Liner leakage
I ordered the front floor liners for my 2017 Equinox. They fit perfect, look good and are great for keeping everyday dirt and grime off of the carpeting, but offer very poor protection from snow and water.
There are very low cutouts on the sides of the liners alongside the center console for an air vent near the floor. Because of this cutout, water and slush just roll off the liner and onto the carpet creating one large pool of water beneath the liner.
Very poor design on Weathertech's part. Don't blame GM for vent placement, if you cannot design a liner to do what you advertise, then don't offer a liner for that specific vehicle.
Customer Service phone line horrible
The phone number that you have to call to get a return authorization number takes forever. Waiting 15 minutes or longer to get anyone on the phone is not acceptable.
You are placed into their queue wait list to hold forever. I tried several times and the shortest queue I was given was 28. The product itself is very good. But the wait time to get my return approved was ridiculously long.
They need to do something to make this quicker. You can not get a return number on-line. You must call their number and wait and wait.
Not good at all.. You heard me.
- Product
- Hold times for getting a return authorization number
Preferred solution: No monetary value needed. You need to shorten the wait times on hold.
2nd row curls up
Terrible curl up of my mat
Poor design for BMW X3
Preferred solution: Let the company propose a solution
GREAT MARKETING, *** PRODUCTS!!!
After watching this company advertise on every tv channel I finally spent roughly $260 per car for 2014 Lincoln MKT and 2016 Tahoe. I have had both complete sets swapped out under warranty and it was just emailed the return label to send the product back for a refund due to curling.
You can see on the 2nd set I went as far as to Velcro the mats in to the plastic trim panel and still failed! Although I am receiving a full refund it is still a lot of aggravation to have to Take the time to print a shipping label, go to the FedEx store and buy a box and ship them. time is to. Valuable to be returning car floor mats of all things!
VERY EXPENSIVE AND DOES NOT RETAIN THE SHAPE. Picture speaks a thousand words.
Refused to Honor Warranty! Bad business.
Received a full set of WeatherTech mats for my Mercury as a gift; front, rear, and trunk liners. Value somewhere around $300-$400.
After four years, one of the four pieces that sees very little use has become droopy and misshapen. It can no longer keep water off the floor because it has degraded I called to ask about the lifetime warranty (printed all over the product and the packaging) and they said I'd need to show them a receipt. What kind of business is this? The item was barely used and has a defect.
Lifetime warranty means lifetime warranty - you didn't provide a warranty card, or tell me I needed to keep my receipt!
Bad business! I'm buying Husky Liners from now on.
- Good reputation
- Looked good
- Other products held up well
- False advertising
- Bad warranty policy
- So called lifetime warranty
Preferred solution: Simply honor your warranty and replace my item.
Window Deflectors
Bought twice channel window deflectors and the front driver and passenger front the back end broke when and had to push out to make window fit right and then lower them after set for twelve hours. And the back one the adhesive did not hold on back when roll down the back windows down move then out and then later fell out when driving down the road.
Bad to send over $100.00 for them and not fit right and break and loose down the road also.
This was on a 2007 pontaic G6 and also on my other vehicle had a 2013 Hyundia Tuscon also. And another $100.00 gone for trying them again by the install form comes with it .
- Would break to easy or not fit right for the vehicle
Preferred solution: Let the company propose a solution
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Have you considered submitting another e-mail or better yet calling their 800 number? You are more likely to get a solution to your problem doing that than posting a complaint on a web site not related to the company.
Actually Anonymous I emailed customer service twice, and called the 800 number. After holding for 10minutes I did hang up.