I’ve purchased 6 rain guards for various vehicles over the years, this last purchase was for 2019 Toyota Highlander , there are curves at the bottom of each front tracks forcing the windows into Safety Mode because they touch the windows.
First call to the customer service , the rep spoke to me as if I was bothering him, 2nd rep was like a used car salesmen who offered to pull a sample and check the mold call me back on Monday (yes I sent pictures, he saw where the concern was.) Tuesday I called because he didn’t follow up, rep # 3 could care less but did put me on hold to confer with rep # 2, came back to the line just offered me a full refund .
The mfg is either hiding a defect or is working on new mold or something on this product
FYI the product is clearly stamped MADE in GERMANY not the USA as stated.
Goodbye Weathertech there are other US based in channel rain guards out there.
Very poor customer service
Product or Service Mentioned: Weathertech Customer Care.
Reason of review: Poor customer service.
Weathertech Pros: Customer service, Overall craftsmanship.
Weathertech Cons: Custmer care.