Update by user Jun 17, 2018
After two attempts at a response. I did get a repy from a very nice person, who went above and beyond my request to send a new window vent at my expense, and sent me a whole new set at no charge.
Original review posted by user May 23, 2018
I have been a repeat customer of floor mats, window deflectors, and tonneau covers. I have always been satisfied with the products.
Recently I contacted customer service about a window deflector received fractured. I have never received a response. I also think it is unreasonable that ALL products must be returned in original packaging. In my case the original packaging was not suitable for reusing.
It is not apparent that you have to use original packaging for return until you have cut open the package to inspect the product. So basically I am out of luck. Only one deflector was damagd. The other was useable.
In fact my online query to customer service stated this, and my request was how to purchase just one deflector. I should not have to pay the full price for a completely new set.
Product or Service Mentioned: Weathertech Window Deflector.
Reason of review: Poor customer service.
Monetary Loss: $59.
Preferred solution: Let the company propose a solution.
Weathertech Pros: Overall craftsmanship.
Weathertech Cons: No response from customer service.