I placed an order on 9/17/2015. $390 worth of floor mats for my 2 cars.
The one I ordered for my 2013 Mercedes didn't fit well. So I decided to returned the item. I called their customer service to set up the return and didn't reach anybody for 4 days. After several calls during this 4 days a recording was telling me the average wait time is 1 1/2 hours, I have given up.
Finally I ended up talking with a person and set up the return and I had to pay for the return shipping. I wasn't happy with their customer service and this particular product.
Reason of review: Poor customer service.
Preferred solution: Full refund.
Weathertech Pros: Ease of install.
Weathertech Cons: Product or service.