Wayne, Pennsylvania
Not resolved
1 comment

I placed an order on 9/17/2015. $390 worth of floor mats for my 2 cars.

The one I ordered for my 2013 Mercedes didn't fit well. So I decided to returned the item. I called their customer service to set up the return and didn't reach anybody for 4 days. After several calls during this 4 days a recording was telling me the average wait time is 1 1/2 hours, I have given up.

Finally I ended up talking with a person and set up the return and I had to pay for the return shipping. I wasn't happy with their customer service and this particular product.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Weathertech Pros: Ease of install.

Weathertech Cons: Product or service.

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I had the same miserable return experience...I was 57th in the *** for a return. The liners did not fit well, either.

I bought mats for my jeep 5 years ago and returned them as they didn't fit. This company has great marketing; unfortunately, their products don't meet up to the marketing.

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