Dearborn, Michigan
0 comments
Featured Not resolved
1.8
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website

I bought the WeatherTech digital floor mats for my 2011 BMW 335i convertible.After waiting a few weeks, I received them.

When I tried to install, one of the floor mat hook locations on the passenger side was in the wrong position - about 4 inches too far inboard. I contacted them, and after a lengthy conversation with the customer service rep, I was basically told that "BMW does not always get the floor mat devices (their Velcro pad) in the same position" and I would have to screw their mat hook device into the carpet. So they basically wanted me to punch a hole into my carpet.

I happen to work for a company that makes floor carpet assemblies for several automakers, including BMW.

That information is flat out wrong. It has to be in the same spot every time. They either lied or have no idea what they are talking about. I told them that I wanted to return them, they then expected me to pay to return them.

Garbage.Buyer beware.

Reason of review: Bad quality.

I liked: Website, I will not recommend it.

I didn't like: Quality or the so called lazar fit, Arrogant attitude, Does not fit, Gave false information.

Had an Experience with Weathertech?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

50 Laguna Apartments - Jeremy Fish, The Bronze Bunny, 2011 50 Laguna Apartments "In an article by Erin Sickler titled, Art and the 99%, Sickler wrote, We risk forgetting how we have all been complicit in the current economic crisis. Currently taking a..." Read more Weathertech Auto Floor Mat Review from Durham, North Carolina Weathertech "I purchased thw complete set of weather tech mats for my 2014 Ford F250 back in March 2016. The drivers side as well as the back mats fix great. The..." Read more Protuninglab - Faulty product, but customer liable for restocking/return fees Protuninglab "HID-02-AZ-B306-PBC-RFV-4D-A HID Xenon + 05-08 BMW E90 3 Series CCFL Angel Eye Projector Headlights - Black I purchased the above item and paid the additional money for the warning cancelers. Once..." Read more Weathertech Floor Mats Review Weathertech "Purchased two sets for different vehicles. Rear mats are of significantly less quality as front which causes the edges to curl over. Was told by Weathetech that they are designed..." Read more Bella Serata - Ripoff - right under our nose Bella Serata "The special was to buy the trial product (30ml) jar of Bella Serata and at the page where you add your CC# info there is a small link at the..." Read more Kohls - Khol's Cash Kohls "This program is a scam............if you forget or one day past the expiration date you are screwed. Even the store manage will not help you. No one is perfect and..." Read more Top Turf - AWESOME ALL AROUND! Top Turf "I have had so many issues with my lawn from weeds to a fungus to mixed Bermuda and Fescue ! But Top Turf told me like that it would take..." Read more Done Com - Done.com hires novices in houston. Terrible wrk.. Done Com "Done.com hires novices in houston. Terrible wrk.. I needed a sink drywall fixed & they sent a novice/ inexperienced guy. After I specifically asked to send me their best b/c..." Read more