Dearborn, Michigan
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I bought the WeatherTech digital floor mats for my 2011 BMW 335i convertible.After waiting a few weeks, I received them.

When I tried to install, one of the floor mat hook locations on the passenger side was in the wrong position - about 4 inches too far inboard. I contacted them, and after a lengthy conversation with the customer service rep, I was basically told that "BMW does not always get the floor mat devices (their Velcro pad) in the same position" and I would have to screw their mat hook device into the carpet. So they basically wanted me to punch a hole into my carpet.

I happen to work for a company that makes floor carpet assemblies for several automakers, including BMW.

That information is flat out wrong. It has to be in the same spot every time. They either lied or have no idea what they are talking about. I told them that I wanted to return them, they then expected me to pay to return them.

Garbage.Buyer beware.

Review about: Weathertech Floorliner Digitalfit.

I liked: Website, I will not recommend it.

I didn't like: Quality or the so called lazar fit, Arrogant attitude, Does not fit, Gave false information.

Review #811208 is a subjective opinion of a user.

1.8
Customer service
Website
Staff
Turnaround Time
Billing Practices
Reliability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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