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Do not buy from this company | Weathertech

1.5
Details
I ordered a set of truck mats. When they came they were missing 2 carpet grippers. I have called the customer service line 7 times and have been over a 100+ calls ahead of me. Each time I held for over a hour and never got thru. Poor customer service. I paid over 200.00 for floor mats with missing parts and am stuck
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1 comment
Anonymous
#1807181

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction. Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

Review
#1761911 Review #1761911 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Good product
  • Good products
Cons
  • No customer service
Reason of review
Damaged or defective
Preferred solution
Send my carpet grippers
Tags
  • Floor Mats

Resolved: Don't bother ordering due to the issues if you need to return the product | Weathertech

1.0
Details

Update by user Jan 13

after calling a 3rd time I waited on line with the customer service rep until the email actually arrived in my inbox. The fed ex email had the return auth shipping label. Weather Tech make sure your customer reps are actually following up with their statements

Original review posted by user Jan 13

Must Call customer service line AKA "136 customers ahead of you please wait" phone line to get a Return Authorization number from Fed Ex. Empty promises, email never comes can't get credit without it. Lots of other disgusted customers facing the same issue. Better Business Bureau should be made aware of this
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Resolved
Review
#1759931 Review #1759931 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Good products
Cons
  • Poor customer service
  • Returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$186
Preferred solution
Full refund
1.0
Details
The return policy is cost prohibitive. If you order wrong product or want to return it will cost almost as much as the product. My opinion is not worth the risk.
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1 comment
Anonymous
#1807247

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1757009 Review #1757009 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Return
2.7
Details
Be aware of horrible smell - Weathertech
I just received my Weathertech mats today. I ordered 2 sets, one for my Mini Cooper and one for my new Telluride. (see info below) We opened the boxes in the office and immediately the office was overwhelmed with a terrible chemical smell, so bad that we had to put the...
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1 comment
Anonymous
#1807503

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com with your order # so that I can ensure a representative is able to assist you expeditiously? Our items don't smell, so I would have to think there was some sort of intrusion, but we definitely want to help.

You are important to us. Thank you,

Review
#1749149 Review #1749149 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not buy | Weathertech

1.2
Details
This is hands down the worst customer service company I have ever dealt with I ordered a set of floormats for 2019 Jeep I was sent two right fronts with no left front. I have tried to get a hold of their service department for a week and cannot get through and now they say to try again some other time
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1 comment
Anonymous
#1807534

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1749133 Review #1749133 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Ease of ordering
Cons
  • No response from customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buy rugid ridge | Weathertech

1.0
Details
Ordered floor mats for Christmas . Never delivered. Trying to call always 200 callers ahead of you. Seems this is a common problem
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1 comment
Anonymous
#1807535

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1748382 Review #1748382 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund

Good product possible odor | Weathertech in Snohomish, Washington

3.8
Details
Floor mats fit my car perfectly. I now have a strange smell in my car. Not sure it is from the floor mats. I took them inside to adjust to the temp because my wife left them in her car before Christmas and it was cold out. I did not notice a smell in the house when I took them out of the box. Was wondering if anybody has had a similar experience.
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1 comment
Anonymous
#1807846

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1745841 Review #1745841 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Reason of review
Exactly as described/ advertised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Msdonna57@hotmail.com | Weathertech

Msdonna57@hotmail.com - Weathertech
Msdonna57@hotmail.com - Weathertech
I have weather tech pads in my front and they rolled up they are filthy I have tried washing s cubing them and nothing helps them they are horrible please advise me
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1 comment
Anonymous
#1807946

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com your order # so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1745109 Review #1745109 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Fit as advertised
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Trunk Liner

Avoid these mats, plastic, poor quality, return policy is horrible | Weathertech

1.6
Details
They were received, nothing like advertised, poor quality, plastic, nothing you would place in a BMW. If you return they do not refund your purchase price, they do not stand behind their merchandise which means they know it is crap. There are 2 ways to sell something, quality or lots of advertising. They chose the second one.
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1 comment
Anonymous
#1807316

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1738549 Review #1738549 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Cons
  • Poor return policy
  • Poor quality
  • Will not recommend or purchase again
Reason of review
Return, Exchange or Cancellation Policy
Loss
$333
Preferred solution
Full refund
Tags
  • Floor Mats

Contact Weathertech Customer Service

Website:
www.weathertech.com
Mailing Address:
1 MacNeil Ct
Bolingbrook, Illinois 60440
United States
Phone:
(800) 441-6287
All Weathertech Contacts

Weathertech Reviews

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  5. 14 reviews
Weathertech reviews

Not worth the high cost! | Weathertech

1.3
Details
Not worth the high cost! - Weathertech
I purchased a set of front and back, laser-measured floor mats for my new 2019 Honda HRV, thinking it is US made and maybe of good quality. As soon as I received it I put them in my car. But I noticed there is an inch of bulge from the sidewall of the front driver side mat. How can this bulge form, when Weathertech says it is laser-measured. The bulge is always rubbing my foot when driving. See the attached pictures. A $30 mat from Walmart would have been a better choice.
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Review
#1704797 Review #1704797 is a subjective opinion of poster.
Product
Weathertech Auto Floor Mat
Pros
  • Ease of install
Cons
  • Quality was lacking
Tags
  • Weathertechfloormats