Weathertech Customer Care Reviews and Complaints
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Weathertech - Mudflaps will not work.
Passenger side will. Not mount. Was told by customer service they had never seen the issue and there hands are tied. They suggested my Jeep was manufactured incorrectly. I have since seen several Jeep’s with the inner fender mounted as mine. They offered a refund but if I remove the mounted parts my inner fenders will by leg unattached. I removed the mounting hardware per the instructions. They are completely unhelpful.
Product
Weathertech Customer Care
I've used Weathertech for a few years. I agree the floor protectors have changed over the years. I lost the rear passenger window deflector. I thought I heard something at night driving and I noticed it was gone 2 days later. I called the Weathertech #, the 800 #...
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Weathertech Customer Care
I liked
- Fast delivery
- Customer service
I didn't like
- Thought the floor mats would clean better
Weathertech - They do not make mats for standard transmission vehicles
I went on line to order a set of auto mats for a 2005 Toyota Tacoma manual transmission and cycled through their online firmest questionnaire only to learn from Ashleigh in customer service they do not make them for manual transmissions. So what about their advertising stating them make them for all vehicles??
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Weathertech Customer Care
Weathertech - Pleased
Ordered rear channel vents for my Navigator, very pleasant customer service
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Weathertech Customer Care
I contacted Weathertech Customer Care only to realized I had to help pay for their mistake. I ordered a bug guard for my 2018 Tahoe they said fit 2015-18 Tahoes. The hood was changed in 2018 and it did not fit at all. I was reimbursed for the part but not the $20...
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Weathertech Customer Care
I didn't like
- Custmer care
WELL I NEVER SPOKE TO ANYONE THE OTHER DAY WHEN I CALLED SO WHEN I GET A CHANCE I WILL TRY AGAIN. IF YOU WOULD CALL ME THAT WOULD EVEN BE BETTER. HERE IS MY PHONE NUMBER 651-436-1198 HOLLY BRUGGER I HAVE NOTHER MORE TO SAY I GUESS. I WANTED TO ORDER THE MATS SO I WILL...
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Weathertech Customer Care
Weathertech - Stay away
The website is damaged does not recognize orders. Thus, a double order will be placed. Return postage by FedEx can exceed $80. They refuse to pay shipping for returns. See the vast number of other complaints. Stay away. {{Redacted}}
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Weathertech Customer Care
Called customer service to return product They gave me a RA number and address to send it back However the cost of shipping it back was to be paid by myself and they would credit me for my purchase when it arrived to them Shipping costs were between $77 to $135 from all available shippers My product was $59.95 so I would lose a lot of money to ship it back all due to the size of their box Most reputable companies give you a RA slip that pays for the return shipping, not WeatherTech...
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Weathertech Customer Care
I liked
- Product
I didn't like
- Return policy
Weathertech - No customer satisfaction
I called to see what it would take to return my Weathertech cargo mat. I mentioned that i purchased it from them last fall and was answered with, "we have a 30 day return policy". They did not ask what the issue was why i wanted to return the mat. "That's it?" I replied. "Yep, 30 days" was the answer. So, when Weathertech says they are about "customer satisfaction", be clear that weathertech wants you satisfied until the sale.
Product
Weathertech Customer Care
The phone number that you have to call to get a return authorization number takes forever. Waiting 15 minutes or longer to get anyone on the phone is not acceptable. You are placed into their queue wait list to hold forever. I tried several times and the shortest queue...
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Weathertech Customer Care
I liked
- Product
I didn't like
- Hold times for getting a return authorization number
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