Product: Weathertech Customer Care Clear all filters (23 of 23 reviews match)
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1.0
Details
The mfg is either hiding a defect or is working on new mold or something on this product FYI the product is clearly stamped MADE in GERMANY not the USA as stated. Goodbye Weathertech there are other US based in channel rain guards out there. Very poor customer service.
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#1663297 Review #1663297 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Overall craftsmanship
  • Customer service
Cons
  • Custmer care
Reason of review
Poor customer service
Tags
  • 2019 Toyota Highlander

Weathertech in Walla Walla, Washington - G41141L5...will it fit 06 Envoy GMC

4.7
Details
Your customer service representative was very helpful. She gave me the part number that I needed for my 06 GMC Envoy. Very appreciative.
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#1652848 Review #1652848 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Good customer service

Weathertech - Horrible customer service

Been buying their profit for years and recently experienced several negative interactions with their less than friendly reps. I’m sure their management teaches them this method of customer servicing.
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#1469451 Review #1469451 is a subjective opinion of poster.
Service
Weathertech Customer Care

Weathertech - Mudflaps will not work.

1.4
Details
Passenger side will. Not mount. Was told by customer service they had never seen the issue and there hands are tied. They suggested my Jeep was manufactured incorrectly. I have since seen several Jeep’s with the inner fender mounted as mine. They offered a refund but if I remove the mounted parts my inner fenders will by leg unattached. I removed the mounting hardware per the instructions. They are completely unhelpful.
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#1332334 Review #1332334 is a subjective opinion of poster.
Service
Weathertech Customer Care
Ordered 500.00 dollars of accessories, the pics of mud flaps show 4x4 on them which they did not have, simply called to see if they had them with the 4x4 on them and the jerk I talked to was simply that, a jerk. Needless to say they are going back and will be no more...
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Review
#1295201 Review #1295201 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
3.7
Details
I've used Weathertech for a few years. I agree the floor protectors have changed over the years. I lost the rear passenger window deflector. I thought I heard something at night driving and I noticed it was gone 2 days later. I called the Weathertech #, the 800 #...
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Review
#1276198 Review #1276198 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Fast delivery
  • Customer service
Cons
  • Thought the floor mats would clean better
Reason of review
Good customer service
Tags
  • Window Deflectors
  • 2017 Tucson

Weathertech - They do not make mats for standard transmission vehicles

1.0
Details
I went on line to order a set of auto mats for a 2005 Toyota Tacoma manual transmission and cycled through their online firmest questionnaire only to learn from Ashleigh in customer service they do not make them for manual transmissions. So what about their advertising stating them make them for all vehicles??
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Review
#1268610 Review #1268610 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Poor customer service

Weathertech - Pleased

Ordered rear channel vents for my Navigator, very pleasant customer service
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Review
#1266461 Review #1266461 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Good customer service
1.0
Details
I contacted Weathertech Customer Care only to realized I had to help pay for their mistake. I ordered a bug guard for my 2018 Tahoe they said fit 2015-18 Tahoes. The hood was changed in 2018 and it did not fit at all. I was reimbursed for the part but not the $20...
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Review
#1261688 Review #1261688 is a subjective opinion of poster.
Service
Weathertech Customer Care
Cons
  • Custmer care
Reason of review
Poor customer service
Loss
$25
Tags
  • 2018 Tahoe

Contact Weathertech Customer Service

Mailing Address:
MacNeil Automotive Products Limited
1 MacNeil Ct
Bolingbrook, Illinois 60440
United States
Phone:
(800) 441-6287
All Weathertech Contacts

Weathertech Reviews

  1. 89 reviews
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  3. 37 reviews
  4. 15 reviews
  5. 14 reviews
Weathertech reviews
WELL I NEVER SPOKE TO ANYONE THE OTHER DAY WHEN I CALLED SO WHEN I GET A CHANCE I WILL TRY AGAIN. IF YOU WOULD CALL ME THAT WOULD EVEN BE BETTER. HERE IS MY PHONE NUMBER 651-436-1198 HOLLY BRUGGER I HAVE NOTHER MORE TO SAY I GUESS. I WANTED TO ORDER THE MATS SO I WILL...
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Review
#1236552 Review #1236552 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Order processing issue