Product: Weathertech Customer Care Clear all filters (0 of 19 reviews match)
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Weathertech - Mudflaps will not work.

Passenger side will. Not mount. Was told by customer service they had never seen the issue and there hands are tied. They suggested my Jeep was manufactured incorrectly. I have since seen several Jeep’s with the inner fender mounted as mine. They offered a refund but if I remove the mounted parts my inner fenders will by leg unattached. I removed the mounting hardware per the instructions. They are completely unhelpful.
1.4
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Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Turnaround Time
Usability
Value for money
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Weathertech Customer Care
#1332334
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I've used Weathertech for a few years. I agree the floor protectors have changed over the years. I lost the rear passenger window deflector. I thought I heard something at night driving and I noticed it was gone 2 days later. I called the Weathertech #, the 800 #...
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3.7
Product
Weathertech Customer Care
I liked
  • Fast delivery
  • Customer service
I didn't like
  • Thought the floor mats would clean better
#1276198
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Weathertech - They do not make mats for standard transmission vehicles

I went on line to order a set of auto mats for a 2005 Toyota Tacoma manual transmission and cycled through their online firmest questionnaire only to learn from Ashleigh in customer service they do not make them for manual transmissions. So what about their advertising stating them make them for all vehicles??
1.0
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Advertised vs Delivered
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Weathertech Customer Care
#1268610
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Weathertech - Pleased

Ordered rear channel vents for my Navigator, very pleasant customer service
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Weathertech Customer Care
#1266461
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I contacted Weathertech Customer Care only to realized I had to help pay for their mistake. I ordered a bug guard for my 2018 Tahoe they said fit 2015-18 Tahoes. The hood was changed in 2018 and it did not fit at all. I was reimbursed for the part but not the $20...
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1.0
Product
Weathertech Customer Care
I didn't like
  • Custmer care
#1261688
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WELL I NEVER SPOKE TO ANYONE THE OTHER DAY WHEN I CALLED SO WHEN I GET A CHANCE I WILL TRY AGAIN. IF YOU WOULD CALL ME THAT WOULD EVEN BE BETTER. HERE IS MY PHONE NUMBER 651-436-1198 HOLLY BRUGGER I HAVE NOTHER MORE TO SAY I GUESS. I WANTED TO ORDER THE MATS SO I WILL...
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Weathertech Customer Care
#1236552
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Weathertech - Stay away

The website is damaged does not recognize orders. Thus, a double order will be placed. Return postage by FedEx can exceed $80. They refuse to pay shipping for returns. See the vast number of other complaints. Stay away. {{Redacted}}
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Weathertech Customer Care
#1208674
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Called customer service to return product They gave me a RA number and address to send it back However the cost of shipping it back was to be paid by myself and they would credit me for my purchase when it arrived to them Shipping costs were between $77 to $135 from all available shippers My product was $59.95 so I would lose a lot of money to ship it back all due to the size of their box Most reputable companies give you a RA slip that pays for the return shipping, not WeatherTech...
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2.6
Product
Weathertech Customer Care
I liked
  • Product
I didn't like
  • Return policy
#1193929
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Weathertech - No customer satisfaction

I called to see what it would take to return my Weathertech cargo mat. I mentioned that i purchased it from them last fall and was answered with, "we have a 30 day return policy". They did not ask what the issue was why i wanted to return the mat. "That's it?" I replied. "Yep, 30 days" was the answer. So, when Weathertech says they are about "customer satisfaction", be clear that weathertech wants you satisfied until the sale.
2.8
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Weathertech Customer Care
#1184123
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The phone number that you have to call to get a return authorization number takes forever. Waiting 15 minutes or longer to get anyone on the phone is not acceptable. You are placed into their queue wait list to hold forever. I tried several times and the shortest queue...
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3.2
Product
Weathertech Customer Care
I liked
  • Product
I didn't like
  • Hold times for getting a return authorization number
#1157523
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