Weathertech Customer Care Reviews and Complaints
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The mfg is either hiding a defect or is working on new mold or something on this product FYI the product is clearly stamped MADE in GERMANY not the USA as stated. Goodbye Weathertech there are other US based in channel rain guards out there. Very poor customer service.
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Review
Service
Weathertech Customer Care
Pros
- Overall craftsmanship
- Customer service
Cons
- Custmer care
Reason of review
Poor customer service
Tags
Weathertech in Walla Walla, Washington - G41141L5...will it fit 06 Envoy GMC
Your customer service representative was very helpful. She gave me the part number that I needed for my 06 GMC Envoy. Very appreciative.
Review
Service
Weathertech Customer Care
Reason of review
Good customer service
Weathertech - Horrible customer service
Been buying their profit for years and recently experienced several negative interactions with their less than friendly reps. I’m sure their management teaches them this method of customer servicing.
Review
Service
Weathertech Customer Care
Weathertech - Mudflaps will not work.
Passenger side will. Not mount. Was told by customer service they had never seen the issue and there hands are tied. They suggested my Jeep was manufactured incorrectly. I have since seen several Jeep’s with the inner fender mounted as mine. They offered a refund but if I remove the mounted parts my inner fenders will by leg unattached. I removed the mounting hardware per the instructions. They are completely unhelpful.
Review
Service
Weathertech Customer Care
Ordered 500.00 dollars of accessories, the pics of mud flaps show 4x4 on them which they did not have, simply called to see if they had them with the 4x4 on them and the jerk I talked to was simply that, a jerk. Needless to say they are going back and will be no more...
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Review
Service
Weathertech Customer Care
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
I've used Weathertech for a few years. I agree the floor protectors have changed over the years. I lost the rear passenger window deflector. I thought I heard something at night driving and I noticed it was gone 2 days later. I called the Weathertech #, the 800 #...
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Review
Service
Weathertech Customer Care
Pros
- Fast delivery
- Customer service
Cons
- Thought the floor mats would clean better
Reason of review
Good customer service
Tags
Weathertech - They do not make mats for standard transmission vehicles
I went on line to order a set of auto mats for a 2005 Toyota Tacoma manual transmission and cycled through their online firmest questionnaire only to learn from Ashleigh in customer service they do not make them for manual transmissions. So what about their advertising stating them make them for all vehicles??
Review
Service
Weathertech Customer Care
Reason of review
Poor customer service
Weathertech - Pleased
Ordered rear channel vents for my Navigator, very pleasant customer service
Review
Service
Weathertech Customer Care
Reason of review
Good customer service
I contacted Weathertech Customer Care only to realized I had to help pay for their mistake. I ordered a bug guard for my 2018 Tahoe they said fit 2015-18 Tahoes. The hood was changed in 2018 and it did not fit at all. I was reimbursed for the part but not the $20...
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Review
Service
Weathertech Customer Care
Cons
- Custmer care
Reason of review
Poor customer service
Loss
$25
Tags
WELL I NEVER SPOKE TO ANYONE THE OTHER DAY WHEN I CALLED SO WHEN I GET A CHANCE I WILL TRY AGAIN. IF YOU WOULD CALL ME THAT WOULD EVEN BE BETTER. HERE IS MY PHONE NUMBER 651-436-1198 HOLLY BRUGGER I HAVE NOTHER MORE TO SAY I GUESS. I WANTED TO ORDER THE MATS SO I WILL...
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Review
Service
Weathertech Customer Care
Reason of review
Order processing issue
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