Product: Weathertech Customer Care Rating: 3 Stars Clear all filters (4 of 23 reviews match)
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Rating:
2.6
Details
Called customer service to return product They gave me a RA number and address to send it back However the cost of shipping it back was to be paid by myself and they would credit me for my purchase when it arrived to them Shipping costs were between $77 to $135 from all available shippers My product was $59.95 so I would lose a lot of money to ship it back all due to the size of their box Most reputable companies give you a RA slip that pays for the return shipping, not WeatherTech...
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Review
#1193929 Review #1193929 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Product
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy

Weathertech - No customer satisfaction

2.8
Details
I called to see what it would take to return my Weathertech cargo mat. I mentioned that i purchased it from them last fall and was answered with, "we have a 30 day return policy". They did not ask what the issue was why i wanted to return the mat. "That's it?" I replied. "Yep, 30 days" was the answer. So, when Weathertech says they are about "customer satisfaction", be clear that weathertech wants you satisfied until the sale.
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Review
#1184123 Review #1184123 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.2
Details
The phone number that you have to call to get a return authorization number takes forever. Waiting 15 minutes or longer to get anyone on the phone is not acceptable. You are placed into their queue wait list to hold forever. I tried several times and the shortest queue...
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Review
#1157523 Review #1157523 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Product
Cons
  • Hold times for getting a return authorization number
Reason of review
Return, Exchange or Cancellation Policy
Loss
$59
Preferred solution
No monetary value needed. You need to shorten the wait times on hold.
3.0
Details
The product is good. The customer service is terrible. They are supposed send an email when certain products are available so you can make the purchase but they usually don't. They honestly don't care about the customer, they seem to have the attitude of take it,...
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1 comment
Anonymous
#1112353

My weathertechs dont fit near as good nor are they as thick as mats i bought 10 years ago. Just like cookies they are getting thinner and smaller.

Price isnt getting cheaper though. It sucks.

Review
#787286 Review #787286 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Poor customer service

Contact Weathertech Customer Service

Website:
www.weathertech.com
Mailing Address:
1 MacNeil Ct
Bolingbrook, Illinois 60440
United States
Phone:
(800) 441-6287
All Weathertech Contacts

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