Product: Weathertech Customer Care Clear all filters (23 of 23 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Weathertech - Stay away

The website is damaged does not recognize orders. Thus, a double order will be placed. Return postage by FedEx can exceed $80. They refuse to pay shipping for returns. See the vast number of other complaints. Stay away. {{Redacted}}
View full review
Review
#1208674 Review #1208674 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.6
Details
Called customer service to return product They gave me a RA number and address to send it back However the cost of shipping it back was to be paid by myself and they would credit me for my purchase when it arrived to them Shipping costs were between $77 to $135 from all available shippers My product was $59.95 so I would lose a lot of money to ship it back all due to the size of their box Most reputable companies give you a RA slip that pays for the return shipping, not WeatherTech...
View full review
Review
#1193929 Review #1193929 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Product
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy

Weathertech - No customer satisfaction

2.8
Details
I called to see what it would take to return my Weathertech cargo mat. I mentioned that i purchased it from them last fall and was answered with, "we have a 30 day return policy". They did not ask what the issue was why i wanted to return the mat. "That's it?" I replied. "Yep, 30 days" was the answer. So, when Weathertech says they are about "customer satisfaction", be clear that weathertech wants you satisfied until the sale.
View full review
Review
#1184123 Review #1184123 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.2
Details
The phone number that you have to call to get a return authorization number takes forever. Waiting 15 minutes or longer to get anyone on the phone is not acceptable. You are placed into their queue wait list to hold forever. I tried several times and the shortest queue...
View full review
Review
#1157523 Review #1157523 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Product
Cons
  • Hold times for getting a return authorization number
Reason of review
Return, Exchange or Cancellation Policy
Loss
$59
Preferred solution
No monetary value needed. You need to shorten the wait times on hold.
5.0
Details
Weather tech is the best thing ever I imagine as far as interior protection and out side. I own 3 vehicles and all 3 have inside protection and outside protection. I have purchased gifts for friends and family and they all are super satisfied. I would never even try to...
View full review
Review
#1122884 Review #1122884 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Good quality

Weathertech - Thank you

5.0
Details
There was problem with their product which I got last year . Even I didn't have recept. They send me new one . They are best company . Thank you Gökhan baskahram
View full review
Review
#1101389 Review #1101389 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Good customer service
When asked about any possible discount for government purchases, I was told there was a 5% discount for government and municipalities.Purchases had to made via a government card to prevent fraud and thankfully, that is my only option anyway. When our purchasing agent...
View full review
Review
#1007851 Review #1007851 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Quality of product and made in the usa
Cons
  • Customer service is horendous place your order online
Reason of review
Poor customer service
4.2
Details
After spending upwards of $600.00 on several sets for mutiple vehicles I finally ran into a problem.The product offered is second to none but the customer service and polices after the investment leave a lot to be desired. Long story short someone decided they needed...
View full review
Review
#976067 Review #976067 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Pruduct
Cons
  • Customer service
Reason of review
Poor customer service
Looked on my credit card account and weathertech charged me twice. so I called them the first time and I was told that was impossible and to email the company with a picture. so I did that called again and I was told I must of ordered twice so they checked and found...
View full review
Review
#903604 Review #903604 is a subjective opinion of poster.
Service
Weathertech Customer Care
Reason of review
Problems with payment
4.8
Details
So I called WeatherTech to complain. I spoke with Jesse who was very patient with me and walked me through a few tests to see if we could retain the memory and have them fit precisely again. Nothing worked. As I ranted and raved, Jesse kept me calm and offered...
View full review
Review
#890217 Review #890217 is a subjective opinion of poster.
Service
Weathertech Customer Care
Pros
  • Superb customer service
Reason of review
Good customer service