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Do not buy | Weathertech in Pittsburgh, Pennsylvania

1.4
Details
Disappointed in the quality of the product for the price paid. I think commercials for this company are very misleading based on the quality of the product. Purchased a cargo mat for our new Nissan Armada. The mat was almost $200 and it feels and looks like a piece of plastic. I bought front floor mats from the dealer for half this price, and they are a nice thick rubber. Will not purchase from this company again.
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1 comment
Anonymous
#1812033

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. I am sorry to hear the cargo liner material did not meet your expectations.

Please know it is backed by a limited lifetime warranty against manufacturers defects and workmanship. So if you do have any concerns with it, please let us know so we can take care of you.

You are important to us. I can be reached at del@weathertech.com Kindest regards, Del

Review
#1765539 Review #1765539 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Reason of review
Not as described/ advertised
Preferred solution
I will keep the mat but will not purchase again

Warranty | Weathertech

They put me on hold and said there were 96 customers ahead of me! I don't have time to sit on the phone for 5 hours waiting to be answered!
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1 comment
Anonymous
#1807187

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1761312 Review #1761312 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.2
Details
My wife brought a set of weather tech flooring and needed to return them, waited hour 1/2 for service the return policy was terrible, they dont send your return label over the computer, it has to be mailed and its been two weeks and still no label, its happening right...
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1 comment
Anonymous
#1807269

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1754057 Review #1754057 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Go somewhere else | Weathertech in Albuquerque, New Mexico

2.4
Details
Go somewhere else - Weathertech
Awful customer service. My wife purchased floor liners and a cargo liner for my BMW X5 and while the front liners work great, the cargo liner isnt even close. Been trying to contact customer service for two weeks now and the only response Ive gotten to this point is trim to fit. I thought these things were supposed to be laser measured. Extremely dissatisfied.
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1 comment
Anonymous
#1807299

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com the photos you have?

I see the photo in question and can't see it too well. I know it is a tight fit, so I would like to see if there is something wrong with the liner and replace it Thank you,

Review
#1752696 Review #1752696 is a subjective opinion of poster.
Product
Weathertech Floor Liner

Don't Buy! | Weathertech

1.0
Details
I was charged incorrectly (twice, a week and a half apart), for a total that was more than what I should have paid. I also was only shipped half my order. I have sent 4 emails that have gone unanswered over the course of a week, and each time I call, it says there are "273, 280, 291, 235" callers ahead of me. I have sat on hold for an hour and a half to make it to having 43 callers ahead of me (down from 280), and was disconnected. I still have not received any communication OR half of the order!
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1 comment
Anonymous
#1807314

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1750196 Review #1750196 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Pros
  • Affordable product
Cons
  • Never received half of the order
  • Worst customer service ever experienced
  • Charged incorrectly
Reason of review
Poor customer service
Loss
$138
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I purchased floor mats. I ordered the wrong one for the front driver's side. I followed the return guidelines and tried to call them every day since Christmas. I tried several times a day to reach them. I was advised that my call was either 211 or 213 in line for...
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1 comment
Anonymous
#1807488

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1750168 Review #1750168 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Cons
  • No return policy - extremely poor customer service
  • Poor order managemnt
Reason of review
Return, Exchange or Cancellation Policy
Loss
$240
Preferred solution
Provide return information so that I can return/exchange item before the return time expires.

Looks terrible | Weathertech

1.6
Details
Looks terrible - Weathertech
I have set of black weather tech liners. Wife rarely drives car most times without a passenger. That have no wear but look dirty. For the price you think they could at least look decent by washing them with soap and water. I see people restoring them but that a joke for lightly used mats. They protect carpet only plus.
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1 comment
Anonymous
#1807582

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously? We have a cleaner and protector kit I could work with you on.

You are important to us. Thank you,

Review
#1747599 Review #1747599 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Pros
  • Keep carpet nice
Cons
  • Look terrible
Tags
  • Ugly Mats

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not buy from it. | Weathertech

None of the floor liners fit my car. Either the connection holes are misplaced or missing altogether. The back liners are too small. Weathertech requires a return authorization obtained by telephone or it will not accept a return. And guess what-you cannot call them. They have a continuous recording that says that you have over 200 people ahead of you. They are either incompetent or dishonest.
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1 comment
Anonymous
#1807963

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1744774 Review #1744774 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Reason of review
Return, Exchange or Cancellation Policy
Loss
$214
Preferred solution
Deliver product or service ordered
Tags
  • None Of The Mats Fit Cannot Tele
  • Lines Are Always Busy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BUYER BEWARE | Weathertech

1.3
Details
TRY TO RETURN AN ITEM. IMPOSSIBLE. CUSTOMER SERVICE SUCKS!!!!!
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1 comment
Anonymous
#1808087

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure a representative is able to assist you expeditiously?

You are important to us. Thank you,

Review
#1743907 Review #1743907 is a subjective opinion of poster.
Product
Weathertech Floor Liner
Cons
  • Bad customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$129
Preferred solution
Full refund
Tags
  • Weathertechfloormats

Contact Weathertech Customer Service

Website:
www.weathertech.com
Mailing Address:
1 MacNeil Ct
Bolingbrook, Illinois 60440
United States
Phone:
(800) 441-6287
All Weathertech Contacts

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Weathertech reviews

Do Not Expect Too Much | Weathertech in Hendersonville, Tennessee

2.4
Details
I have been watching Weather Tech advertisements for better than two years. The advertisements create an image of substantial quality floor mats versus similiar products that are made in the U.S. The Floor Liners were also expensive so I expected more. That was based on price and the advertisement. When the mats arrived I was sadly disappointed in the design and quality of the product. Made of a thin plastic/rubber type material that was also rigid. Easy to install but not worth the money. For the price versus actual product I would not recommend this product.
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Review
#1735713 Review #1735713 is a subjective opinion of poster.
Product
Weathertech Floor Liner