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Verified Reviewer

NO They will not respond. Ordered phone holder 45 days ago. Nothing. | Weathertech

1.0
Details
I ordered phone holder December 1, 2019. It is now January 19,, 2020, and nothing. Track my order keeps saying "In Progress." Call and there are 250 callers ahead of me. They never get to me. When I get to like 150 or so, I get disconnected. I have emailed them. Nothing.
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1 comment
Anonymous
#1812028

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager here at WeatherTech. I see your photo and would like to get you a warranty replacement sent out ASAP.

Can you email me your order information at del@weathertech.com so I can have a rep get you taken care of? I look forward to hearing from you.

Review
#1765928 Review #1765928 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Cons
  • Never got product extremely poor customer service
Reason of review
Order processing issue
Loss
$60
Preferred solution
Deliver product or service ordered

Don't purchase anything from their website. | Weathertech in Dallas, Texas

Placed an order on a Saturday and paid for next day delivery. Order should have arrived by Tuesday at the latest. Today is Thursday and still no delivery. Calls to customer service go unanswered.
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1 comment
Anonymous
#1808104

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure resolution has taken place?

You are important to us. Thank you,

Review
#1743188 Review #1743188 is a subjective opinion of poster.
Service
Weathertech Shipping Service

Not sure yet | Weathertech in Stamford, Connecticut

Ordered Phone Cup holder & desk holder on 12/16. E-mail came indicating order was processed on 12/17. Still today as of 12/26, I have not received any shipping confirmation or tracking number. Should of had these items for Christmas in this day and age. Called the 1-800 number and got stuck in repeating message and then was hung up on by the system. Called back a few minutes later, and I was put on hold. 251 customers ahead of me! Maybe some of the tv advertising money should be spent on Customer Service? Just a suggestion...
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1 comment
Anonymous
#1808121

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure resolution has taken place?

You are important to us. Thank you,

Review
#1743088 Review #1743088 is a subjective opinion of poster.
Service
Weathertech Shipping Service

Not recommended | Weathertech in New York, New York

1.2
Details
Very deceptive company. Ordered 3 cup phone holders because website said 72 hour shipping. They never indicated they were back ordered and not in stock. They got the order under deceptive premise and never notified me about the delay. When I called their customer service number i was greeted with the message that hundreds of callers ahead of me. Guess I won't be ordering the floor protectors for my new Expedition.
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2 comments
Anonymous
#1808160

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure resolution has taken place?

You are important to us. Thank you,

Anonymous
#1793497

My experience also. I called customer service and I was number 186 in queue. Never never never again will I "attempt" to buy their product!

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Review
#1739899 Review #1739899 is a subjective opinion of poster.
Service
Weathertech Shipping Service

Never Again | Weathertech

1.0
Details
Never again will I order from this company I been waiting for the cupfone for over three weeks now it hasn't been shipped yet I tried to cancel the order but there is no way to do that on the site. And the customer service line the wait time is long very long and it keep cutting me off and I have to start all over again in the Que 200 people ahead of me *** If and when I get the product i'm just going to send it back I found a different cup phone holder on Amazon that would do the same job. And i'm a prime member and already received it. Maybe it's just Christmas time but i'm not feeling this company and pretty sure I'll never buy from them again.
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1 comment
Anonymous
#1808163

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure resolution has taken place?

You are important to us. Thank you,

Review
#1739713 Review #1739713 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Reason of review
Poor customer service
1.0
Details
THEY ARE THE WORST! I ordered a phone cup over a month ago. Here we are 3 days from Christmas and its still not here. Tracking number says it never shipped!!! I called customer service but it states 220 people are in front of me which is total *** They finally answered...
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3 comments
Anonymous
#1807321

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so we can be sure you are taken care of?

You are important to us. Thank you,

View more comments
Review
#1739677 Review #1739677 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Reason of review
Poor customer service
Preferred solution
Full refund

Haven’t received order | Weathertech in Bellevue, Washington

Haven’t received my foot mats for my Chevy Silverado 1500 2000
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1 comment
Anonymous
#1808168

Hello, My name is Del Hollingsworth and I am the Customer Relations Manager at WeatherTech. We are very sorry to hear about your situation and would like to help resolve this to your satisfaction.

Can you kindly email me at del@weathertech.com so that I can ensure resolution has taken place?

You are important to us. Thank you,

Review
#1736502 Review #1736502 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Would like status and delivery of my order, order # 509539811 | Weathertech

Order placed on 11/27/19. Confirmation received. Item has not been delivered as of today (12/10/19). Tracking info shows “In Progress”. Getting through by phone is apparently impossible. Would like to get this resolved. Can you help?
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Review
#1728872 Review #1728872 is a subjective opinion of poster.
Service
Weathertech Shipping Service

Tracking number | Weathertech

I need the tracking number for my order
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Review
#1691971 Review #1691971 is a subjective opinion of poster.
Service
Weathertech Shipping Service
Reason of review
Order processing issue

Contact Weathertech Customer Service

Website:
www.weathertech.com
Mailing Address:
1 MacNeil Ct
Bolingbrook, Illinois 60440
United States
Phone:
(800) 441-6287
All Weathertech Contacts

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I ordered two things from here for Mothers Day. Took about 4 days for my order to even process and get a shipping number and then they sent the items to me separately two days apart. Fine, no big deal. The problem is how they arrived. Giant white box, slapped with not...
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#1542011 Review #1542011 is a subjective opinion of poster.
Service
Weathertech Shipping Service