Not resolved

I ordered front liners for my BMW. When I received them I watched the install video to make sure I installed them correctly.

The video states that you should first verify the numbers on the liners to make sure you received the correct liner. The passenger liner number did not match. I tried to lay the liner in to see if it fit. It was completely wrong.

I immediately called customer service and told them my issue. The rep said that the factory changed the number on that side but insisted that it was the correct liner. She had me take pictures and send them to her. She completely disregarded the fact that the entire liner was completely wrong and proceeded to tell me that the mounting tabs could be mounteded by drilling holes in the carpet to match.

I would be fine with that if the hole alignment was the only issue.

The contours are just way off. She didn't offer to swap it out.

Product or Service Mentioned: Weathertech Auto Floor Mat.

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